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Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use playvibe AR and VR development platform.

Information We Collect

When you engage with playvibe, we collect various types of information to provide you with the best possible learning experience. This includes information you provide directly, data we collect automatically, and information from third-party sources when applicable.

Personal Information You Provide

Account registration details including your name, email address, and chosen password
Profile information such as your learning preferences, skill level, and professional background
Payment information when you purchase courses or subscriptions (processed securely through our payment partners)
Communications you send to us, including support requests, feedback, and course reviews
Content you create within our platform, including project files, code submissions, and forum posts

Automatically Collected Data

Our platform automatically collects certain information to improve functionality and user experience. This technical data helps us understand how you interact with our courses and identify areas for improvement.

Device information including your operating system, browser type, and device specifications
Usage patterns such as course progress, time spent on lessons, and feature utilization
IP address and general location data for security and content localization purposes
Cookies and similar tracking technologies to maintain your session and preferences

How We Use Your Information

We use your information primarily to deliver our educational services and enhance your learning journey. Every piece of data we collect serves a specific purpose in making your experience more personalized and effective.

We never sell your personal information to third parties. Your data is used exclusively to improve your learning experience and provide the services you've requested from us.

Service Delivery and Personalization

Providing access to course content, tracking your progress, and issuing certificates
Customizing course recommendations based on your interests and skill level
Sending you course updates, new content notifications, and important platform announcements
Facilitating community interactions through forums, peer reviews, and collaborative projects
Processing payments and managing your subscription or purchase history

Platform Improvement and Security

Analyzing usage patterns to improve course content and platform functionality
Detecting and preventing fraud, spam, and unauthorized access to accounts
Conducting research to develop new features and educational methodologies
Ensuring compliance with legal obligations and protecting user safety

Data Sharing and Third Parties

We maintain strict control over your personal information and only share it in specific circumstances that directly benefit your learning experience or are required by law. Here's exactly when and why we might share your data.

Essential Service Providers

We work with trusted partners who help us deliver our services effectively. These companies are contractually bound to protect your information and can only use it for the specific services they provide to us.

Payment processors for secure transaction handling and subscription management
Cloud hosting providers for reliable content delivery and data storage
Email service providers for course notifications and important communications
Analytics tools to understand user behavior and improve our platform (data is anonymized)
Customer support platforms to help resolve your questions and technical issues

Legal and Safety Requirements

When required by law, court order, or government investigation
To protect the rights, property, or safety of playvibe, our users, or the public
In connection with a business transfer, merger, or acquisition (with user notification)
To enforce our terms of service or investigate potential violations

Your Privacy Rights and Choices

You have significant control over your personal information and how we use it. We've designed our platform to give you easy access to your data and clear options for managing your privacy preferences.

Access and Control

View and download all personal information we have about you through your account settings
Update or correct your profile information, preferences, and communication settings
Delete specific content you've created, including forum posts and project submissions
Control email notifications and marketing communications through your preferences
Request complete account deletion with permanent removal of your personal data

European Union Rights (GDPR)

If you're located in the European Union, you have additional rights under the General Data Protection Regulation. We fully comply with GDPR requirements and make it easy for you to exercise these rights.

Right to portability: receive your data in a structured, machine-readable format
Right to restriction: limit how we process your information in certain circumstances
Right to object: opt out of certain types of data processing, including marketing
Right to lodge a complaint with your local data protection authority

To exercise any of these rights, simply contact us at support@playvibe.de. We'll respond to your request within 30 days and guide you through the process step by step.

Data Security and Protection

Protecting your information is one of our highest priorities. We've implemented comprehensive security measures that follow industry best practices to keep your data safe from unauthorized access, modification, or disclosure.

Technical Safeguards

End-to-end encryption for all data transmission between your device and our servers
Secure data storage with encryption at rest and regular security audits
Multi-factor authentication options to protect your account from unauthorized access
Regular security updates and patches to address potential vulnerabilities
Automated monitoring systems to detect and respond to security threats

Organizational Measures

Limited access to personal data on a need-to-know basis for authorized personnel only
Regular employee training on data protection and privacy best practices
Strict data handling procedures and confidentiality agreements for all team members
Incident response plans to quickly address any potential data breaches

While we implement robust security measures, please remember that no system is completely immune to threats. We encourage you to use strong, unique passwords and keep your account credentials confidential to help protect your information.

Data Retention and Deletion

We only keep your personal information as long as necessary to provide our services, comply with legal obligations, and fulfill the purposes outlined in this privacy policy. Here's how we handle data retention and deletion.

Retention Periods

Active account data: retained while your account remains active and for 3 years after closure
Course progress and certificates: maintained indefinitely to verify your achievements
Payment records: kept for 7 years to comply with tax and accounting requirements
Support communications: retained for 2 years to improve our customer service
Marketing preferences: maintained until you withdraw consent or request deletion

Deletion Process

When you request account deletion or when retention periods expire, we permanently remove your personal information from our active systems. Some anonymized data may be retained for statistical purposes, but it cannot be used to identify you personally.

International Data Transfers

Playvibe is based in Germany, but we may transfer your data to other countries where our service providers operate. We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your information.

Transfer Safeguards

Standard contractual clauses approved by the European Commission for transfers outside the EU
Adequacy decisions recognizing equivalent data protection standards in destination countries
Binding corporate rules for transfers within multinational service provider organizations
Regular monitoring and auditing of international data processing arrangements

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. You have control over these technologies and can adjust your preferences at any time.

Types of Cookies We Use

Essential cookies: necessary for basic platform functionality and security
Performance cookies: help us understand how users interact with our site
Functionality cookies: remember your preferences and personalize your experience
Analytics cookies: provide insights into user behavior to improve our services

You can control cookies through your browser settings, but please note that disabling certain cookies may affect your ability to use some features of our platform. We'll always ask for your consent before using non-essential cookies.

Children's Privacy

Playvibe is designed for adult learners and professionals. We do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected such information, we will delete it immediately.

Age Verification

During registration, we ask users to confirm they are at least 16 years old. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action to remove the information and close the account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of any significant changes and give you an opportunity to review the updated policy before it takes effect.

How We Notify You

Email notification to your registered address for material changes
Prominent notice on our website and platform dashboard
In-app notifications when you next log into your account
Reasonable advance notice period before changes take effect

Contact Us About Privacy

Email: support@playvibe.de

Address: Carlstraße 50, 52531 Übach-Palenberg, Germany

Phone: +4933724420330

Our privacy team is available to answer your questions, help you exercise your rights, and address any concerns you may have about how we handle your personal information.

Last updated: December 2024 | This privacy policy is effective immediately and applies to all users of the playvibe platform.